1. Our Returns Policy
We want you to love your purchase. Return eligibility depends on the item, applicable law and the circumstances of your request.
2. Eligibility for Returns
Items should generally be unused and returned with original packaging where practicable. Hygiene restrictions may apply to some opened personal-care items, subject to consumer law.
3. How to Start a Return
Contact customer care with your order number, product details and reason for the return.
4. Return Conditions
Our team will confirm the relevant instructions and any conditions applicable to your order.
5. Refunds
Where a refund is due, it will normally be made to the original payment method.
6. Timeframes
Return and refund timeframes vary by destination, carrier and payment provider.
7. Non-Returnable Items
Certain items may not be eligible for change-of-mind returns, but statutory consumer guarantees continue to apply.
8. Faulty or Damaged Items
Contact us promptly with photographs and your order details so we can assess an appropriate remedy.
9. Exchange Process
Contact our team to discuss options for a different item.
10. Changes to This Policy
The current policy will be published on this page.
11. Contact Us
Please contact customer care with any return questions.
