Frequently Asked Questions
Find quick answers to our most common questions.
Orders & Payments
How do I place an order?
Browse our collections, add products to your cart and complete checkout using the available payment options.
What payment methods do you accept?
Available payment methods appear at checkout once payment providers are configured.
Can I change or cancel my order?
Contact customer care promptly with your order number. Changes depend on order status.
Will I receive an order confirmation?
WooCommerce sends a confirmation email when email delivery is configured.
Shipping & Tracking
How long will my order take to arrive?
Delivery depends on your location, the product and shipping method. See Shipping & Tracking.
How do I track my order?
Use the tracking details provided by the shipping partner after dispatch.
Do you ship internationally?
Shipping destinations depend on the supplier and product.
What if my order is delayed?
Contact customer support with your order details.
Returns & Refunds
What is your returns policy?
See our Returns & Refunds page for conditions and consumer rights.
How do I start a return?
Contact customer support with your order number and reason for return.
When will I receive my refund?
Refund processing depends on inspection and your payment provider.
Are there non-returnable items?
Some hygiene-related items may be restricted for change-of-mind returns; statutory rights remain.
Products & Care
How should I care for my products?
Follow the instructions supplied with each item.
Are products covered by a warranty?
Product warranty information and consumer guarantees depend on the item and applicable law.
Account & Privacy
How is my information used?
See our Privacy Policy for information handling details.
General
How can I contact you?
Use the Contact Us page to send our team a message.