Frequently Asked Questions
Frequently Asked Questions
Helpful answers about shopping, orders and Vellanique.
How do I place an order?
Choose your products, add them to your bag and complete checkout using the available payment options.
Can I change or cancel an order?
Contact support promptly with your order number. Changes may not be possible once fulfilment begins.
Where do you deliver?
Available destinations, shipping costs and options are shown at checkout and depend on the item and supplier.
How do I track my delivery?
Use the tracking link in your dispatch email, or contact support with your order number.
How long will shipping take?
Delivery time varies by item and destination. Check the estimate at checkout and any subsequent dispatch notifications.
What is your return policy?
Please review our Returns & Refunds Policy and contact support before returning a product.
Are your products covered by a warranty?
Applicable statutory consumer rights and any manufacturer warranty depend on the product and destination.
How do I care for my purchase?
Follow the product-specific instructions supplied by the manufacturer.
Can I become an affiliate?
Visit our Affiliate Program page to learn about applying.
How can I contact Vellanique?
Use the Contact Us page for order support and general enquiries.